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Lifeline is a federally funded program that helps income-eligible consumers afford local telephone service. The program is administered by local telephone companies and provides a monthly discount on basic telephone services for eligible customers.
Lifeline applications must be submitted directly to your local phone company.
Consumers enrolled in one or more of the following assistance programs may qualify for Lifeline benefits:
A consumer also qualifies for Lifeline if his or her household income is at or below 135% of the federal poverty guidelines. Information regarding the poverty guidelines is available from the U.S. Department of Health and Human Services at http://www.hhs.gov/ or 1-877-696-6775.
If you qualify, you need to know the following:
Efforts to combat fraud, waste and abuse in the Lifeline program have been underway at the state and federal levels for some time. Consumers who are aware of fraud in the program are encouraged to contact the FCC toll-free at 1-855-4LL-TIPS (or 1-855-455-8477) or by email at firstname.lastname@example.org.
How to apply
Read the application carefully and contact the phone company with any questions. Return the completed application directly to the phone company.
The Indiana Office of Utility Consumer Counselor (OUCC) represents Indiana consumer interests before state and federal bodies that regulate utilities. As a state agency, the OUCC’s mission is to represent all Indiana consumers to ensure quality, reliable utility services at the most reasonable prices possible through dedicated advocacy, consumer education, and creative problem solving.