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State Library staff is available during regular business hours to answer your questions via e-mail, live chat or phone. Questions may be sent 24/7 via e-mail.
Before you begin:
Proceed to the ONLINE FORM to submit a reference question.
Chat with a librarian available
Monday 8:00 am - 4:00 pm Tuesday 8:00 am - 4:00 pm Wednesday 8:00 am - 4:00 pm Thursday 8:00 am - 6:30 pm Friday 8:00 am - 4:00 pm
* except holidays
Click here for holiday schedule
Please Note: Your chat session will generate a chat ID number and you will receive an email containing a log of the chat session. If you want to follow up and Check Your Questions and Answers you will need to create a password the first time you visit our "Check your Questions and Answers" page. Use the address in the email notification you receive to set up your account.
Telephone: (317) 232-3678
Indiana toll fee: 1-866-683-0008
Fax: (317 232-3728
INSPIRE support staff may be reached in the following ways:
By Email at firstname.lastname@example.org or with our Feedback Form (Link)
Please include a detailed description of the problem and the exact wording of any error message you may have seen. Emails will normally be answered within 24 hours of receipt.
By Telephone at our Indiana toll-free number: 1-(317)-232-3720
Telephone support is available Monday to Saturday (excluding state holidays), 8 a.m. to 4:30 p.m. ET.
You are always welcome to contact INSPIRE staff with problems, but for some issues you may want to contact our database vendors directly.
Please inform the vendor's technical staff that you are accessing their interface under Indiana's INSPIRE account.
EBSCOhost Interface support
Call 800-758-5995 or email email@example.com
Technical Support Representatives are available Monday through Friday from 7 a.m. to 7 p.m.,
Saturday and Sunday from 9 a.m. to 5 p.m. (all times are Eastern).
Biography Resource Center, Informe! and Lit Finder support
Call 800-877-4253, email firstname.lastname@example.org, or use their online form.
Telephone support available 24 Hours A Day, 7 Days A Week
Call 800-848-5800 or email email@example.com.
Online support form (link: https://www.oclc.org/support/contact-support.en.html)
NetLibrary (Career Collection) support
Online support form (link: http://www.netlibrary.com/Help/ContactUs.aspx)