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Indiana State Department of Health

Division of Weights, Measures and Metrology > Gas Stop Sale Order Information Gas Stop Sale Order Information

FAQs

  • What to do if you think you may have water in your fuel tank.
     
    If water is found in the gasoline of selected grades of gas, it’s important to keep in mind that stop-sale orders that are issued are for the individual pumps only.  The Indiana State Department of Health does not close entire service stations as long as there are properly functioning pumps. 

  • What happens when a stop-sale order occurs?

    When an emergency stop-sale order is issued, a representative from the Indiana State Health Department Division of Weights and Measures, visits the station to deliver the order and red tags the fuel pumps until the gas is corrected. These red tags will only be removed by the Indiana State Health Department (ISDH) once the problem has been corrected. 

  • Is this the fault of the fuel company or the individual station?

    In these particular cases, the problem is not with the refinery, but stems from maintenance issues with the underground fuel storage tanks. 

  • Do these occur frequently?

    It is true that only three emergency stop-sale orders were issued in all of 2010 and several have already been issued for 2011. This could be due to raised awareness on the part of the consumer. The more people know what to look for, the more easily they are able to recognize if they are having a problem.

  • Is this due to weather issues?

    The issues with gas at these stations are not due to cold weather. Emergency stop sale-orders can be issued any time of the year. 

  • What do I do if I have visited a station that has water in the fuel?

    If you have recently visited one of these stations and feel you may have purchased water-tainted gasoline, take your vehicle to a certified mechanic to be inspected. If the mechanic finds there was water in your tank, contact the station AFTER contacting the ISDH, and bring your receipt for both the gas that was purchased and the mechanic.

  • Should I keep my receipt?

    Always keep your gas receipt to protect yourself in the event that problems like this arise. If you ever feel you have purchased tainted gasoline, take your vehicle to a certified mechanic. 

  • Who do I contact if I have water in my gas?

    If water is determined to be in your tank, report the issue to us at the ISDH, NOT the service station.  The ISDH will take your complaint over the phone, and then send out inspectors and determine whether or not there is a problem.

  • How will I know there's water in my fuel tank?

    Some signs your vehicle may have water in the tank would be if your car is running very rough or stops running entirely.