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Indiana State Department of Health

ISDH Home > Long Term Care > Comprehensive Care Facility (Nursing Homes) Licensing and Certification Program > Nursing Home Resident Rights Nursing Home Resident Rights

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You keep all your fundamental civil or human rights and liberties when you are admitted to a nursing home.

This page summarizes specific rights you have as a nursing home resident as provided by both federal and Indiana state statutes and regulations. 

Long-Term Care Division
2 North Meridian Street
Section 4B
Indianapolis, IN 46204
(317)233-7442

Before you even choose or enter a nursing home, you have rights as a prospective consumer.

Visiting the facility

Contacting the Department of Health, Long-Term Care Division (317/233-7442), and office of the State Long-Term Care Ombudsman (317/232-7134 or 800/622-4484), for additional information about the facility.

Reviewing the facility's admission agreement and receiving a written notice of rates of basic services, optional services, and whether the facility participates in Medicaid or Medicare. Written notice must also be given 30 days in advance of any changes in rates or services.

Basic Rights

  • You have the right to be treated with respect and dignity in recognition of your individuality and preferences.
  • You have the right to quality care and treatment that is fair and free from discrimination.
  • Relatives or a legal representative may act on your behalf to exercise these rights when you are unable to do so yourself.

Admission Rights

  • The facility must inform you of all of your rights, in a language or manner that you understand, through written and oral information available to residents and sponsors.
  • The facility must inform you of all the facility's rules and regulations, including those regarding transfer and discharge policies.
  • You have the right to carefully review and understand all contracts and agreements prior to signing.
  • The nursing home cannot require a co-signer for payment, but may require a relative or a legal representative to ensure payment from your income or resources.
  • You have the right to apply for Medicare and Medicaid and the right to information and assistance in applying for those programs.
  • You cannot be asked to give up or delay your rights to receive Medicare or Medicaid.
  • You cannot be asked to give the facility a security deposit if you are a Medicare or Medicaid beneficiary.

Visits-Privacy-Confidentiality

  • Visits with family and friends.
  • Contact and meet with certain agency representatives or individuals who provide health, legal, social, or other services.
  • Privacy during your visits or meetings, in making telephone calls, and with your mail. Reasonable visiting hours must be
    provided.
  • Privacy in your room and during bathing, medical treatment, and personal care.
  • Keep your personal and health records confidential.

Quality of Life in the Nursing Home

  • Choose and participate in activities that you like and which are part of your plan of care.
  • Participate in social, religious, and community activities.
  • Register and vote in local, state and national elections.
  • Voice complaints or grievances without fear of retaliation. The nursing home must give you information about how to file a complaint with the facility, the Ombudsman, and with the Department of Health, Long-Term Care Division.
  • Organize and participate in resident groups. Your family has the right to organize and participate in family groups in the nursing home.

Living Accommodations and Care

  • Express preferences with respect to your room and roommate and be advised in writing before any changes are made.
  • A safe, clean, comfortable, home-like environment.
  • Receive care in a manner which promotes and enhances your quality of life. This includes food of the quantity and quality
    to meet your needs and preferences.
  • Services necessary to attain or maintain your highest practicable level of functioning.

Protect Your Money and Possessions

  • Manage your own financial affairs, or you may have the nursing home manage your personal money in accordance with specific requirements which include periodic accounting reports.
  • Reasonable security of clothing and personal property. The nursing home must have a program to reduce theft and loss and maintain an inventory of your clothing and other personal property.

Medical Care and Treatment

  • Participate in designing your plan of care/treatment
  • Choose your personal doctor.
  • Refuse any plan of care, treatment, or procedure.
  • Make advance directives for treatment such as a durable power of attorney for health care or other instructions about important health care decisions such as unwanted, life-sustaining treatment.
  • Participate or refuse to participate in experimental research.

Freedom from Restraint and Abuse

  • Refuse any restraints that limit your mobility or drugs that affect your mind, except in emergency situations. Any use of such restraints must be to treat medical symptoms and not for the purpose of discipline or staff convenience.
  • Be free from verbal, physical, sexual, and mental abuse; corporal punishment; neglect; and involuntary seclusion.
  • Not be required to perform services for the facility unless the work is medically indicated and included in the therapeutic
    treatment plan.

Transfer and Discharge Rights

  • Be notified in writing before you are to be transferred or discharged from the nursing home.
  • Appeal any transfer or discharge decision to the Indiana State Department of Health, Long-Term Care Division.
  • Return to the nursing home after a short-term transfer to a hospital or after a therapeutic leave from the facility. The nursing home must explain to you their policy about bed holds and your rights to return to the facility.

Help In Protecting Your Rights

Long-Term Care Ombudsman

Indiana has an Ombudsman Program with trained ombudsmen to help with questions or problems about the nursing home and to assist you in exercising your rights. For information about the Ombudsman Program in your area, call or write:

State Ombudsman
Division of Aging and Rehabilitative Services
P.O. Box 7083, MS 21
Indianapolis, IN 46207-7083
(317)232-7134
(800)622-4484

Licensing and Certification

The Indiana State Department of Health, Long-Term Care Division, licenses and regulates nursing homes on the basis of complaint investigations and annual inspections. Consumers may obtain copies of inspection and complaint investigation reports at the Department of Health office in Indianapolis, Indiana.

The facility must display, in a prominent place, the address and telephone number of:

  • State Department of Health
  • Local Ombudsman
  • Area Agency on Aging
  • Local Mental Health Center
  • Protection and Advocacy Commission

Persons may contact the Long-Term Care Division of the Indiana State Department of Health regarding any problems related to the care rendered in Long-Term Care facilities. The Long-Term Care Division investigates issues of concern that can be supported by federal regulations and state rules governing Long-Term Care facilities in the state of Indiana.

Complaints

You may file a complaint about a violation of federal or state law with the Indiana State Department of Health, Long-Term Care Division by calling (800)246-8909. Learn more about how to report a complaint and submit a complaint via e-mail.