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Indiana State Department of Health

Indiana Family Helpline Indiana Family Helpline

HISTORY

On May 2, 1988, the Family Wellness Helpline was launched as a statewide comprehensive information and referral program through the Indiana State Department of Health’s Maternal and Child Health Division. The Family Wellness Helpline was designed to assist in promoting Maternal and Child Health Services, WIC Services and support other programs and services throughout the state. In 1998, the Family Wellness Helpline became what has since been known as the Indiana Family Helpline.

MISSION

The mission of the Indiana Family Helpline is to link Indiana families with a network of services within their local communities; state agencies; organizations; and individuals providing health care or other services.

FOCUS

The primary focus of the Indiana Family Helpline is to address questions relating to social service related concerns of callers throughout the state of Indiana. Callers’ needs are assessed by trained Communication Specialists, referred to the appropriate community resource(s) accessed through the county-specific computer resource database that presently contains over 10,000 resources.

RESOURCES

  • Clothing
  • Day Care/Respite Care Services
  • Dental Care Services
  • Emergency Shelter
  • Food
  • GED
  • Housing
  • Job Training
  • Medicaid Transportation Providers
  • Mental Health Providers
  • Prenatal/Child Healthcare Services
  • Substance Abuse Programs
  • Pregnancy Health Care
  • Women’s Health/Family Planning Services

ADDITIONAL PROGRAM INFORMATION

  • Toll Free Phone Number: 1-855-HELP-1ST (1-855-435-7178) – formerly 1-800-433-0746
  • Days and Hours of Operation: Monday - Friday, 7:30am-5:00pm, Voicemail available.
  • Web Address: IFHL.ISDH.IN.gov
  • Bilingual Specialist: For Spanish-speaking customers.
  • AT&T Language Line: Available to assist with customers who speak other languages.
  • TTY: 1-866-275-1274 – For persons who are hearing impaired.