Network Operations Center
The Network Operations Center, or “NOC” is located in the Project Hoosier SAFE-T offices in the Indiana Government Center, Indianapolis. The center is staffed between 7:30 a.m. and 6:00 p.m., Monday through Friday (excluding holidays) to serve the Hoosier SAFE-T network of public safety users.
In addition to managing and operating the Hoosier SAFE-T network, the NOC serves as the first & second level help desk, responding to user questions and problems. Using complex network management tools, the NOC staff monitor communications sites and telecommunications circuits (T1's), initiating trouble tickets for problems or outages.
How to Contact the NOC
Call 317-234-1540. After hours, weekends and holidays, you will be presented with three (3) choices. Choice One (1) will connect you to the voice mail that will page the on-call pager system; someone will call back as soon as possible. Choice two (2) will connect you to the voice mail system that will leave a message for the next business day. Choice three (3) will forward your call to Motorola Network Monitoring, so you can speak with a technician about your problem. You can reach us via email at nocipsc@ipsc.IN.gov.
For issues with mobile and portable radios, RF control stations and communications consoles, agencies should continue to call the radio service provider, i.e., RA-Comm, ERS, Owens Communications, Motorola Field Service, etc.