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Indiana Office of Technology

IOT > Customer Service > IOT Billing > Billing Frequently Asked Questions Billing Frequently Asked Questions

How do I request a User ID and Password for Pinnacle to review my IOT invoice and reports?

Fill out the Pinnacle User Access Form and deliver the form to Indiana Office of Technology, 100 N. Senate Ave, Room N551, Indianapolis, IN 46204, or fax the form to 317-234-0917. The form will require the manager's signature for the requested user.

How do I access my agency’s invoices?

Log into Pinnacle using your email address as the User Name, and your network password. Reports are found under the Reports tab. Look for report name: Customer Invoice.

    How will I know when my invoices are ready to review?

    IOT will send out an email communication around the end of each month to all Pinnacle users stating that the invoices are ready for review.

    Who do I contact when I have questions about my invoice?

    Open a ticket with IOT Customer Service using Helpdesk Assistant.  You may also call IOT Customer Service at (317) 234-4357 (Local) or (800) 382-1095 (Remote). 

    How do I reset my password?

    Open a ticket with IOT Customer Service using Helpdesk Assistant.  You may also call IOT Customer Service at (317) 234-4357 (Local) or (800) 382-1095 (Remote). 

    What if I cannot get logged on?

    Open a ticket with IOT Customer Service using Helpdesk Assistant.  You may also call IOT Customer Service at (317) 234-4357 (Local) or (800) 382-1095 (Remote). 

    How do I receive training on Pinnacle?

    Open a ticket with IOT Customer Service using Helpdesk Assistant.  You may also call IOT Customer Service at (317) 234-4357 (Local) or (800) 382-1095 (Remote).  Someone will contact you to discuss training options.

    How far back can a credit be issued for something that has been billed incorrectly?

    Refer to the IOT Refund Policy 

    How do I request changes to my billing?

    Open a ticket with IOT Customer Service using Helpdesk Assistant.  You may also call IOT Customer Service at (317) 234-4357 (Local) or (800) 382-1095 (Remote).

    Why do I see duplicate names, or an IOT employee name, on my IOT billing detail reports?

    When IOT gathers billing data each month for seat the script will pick up the last user that logged onto that computer and that will be the user name that appears on the billing detail reports.  This means that if a user is listed twice, they were the last one to log-on to multiple computers.  If an IOT Technician was the last person to log-on to your agency computer, their name will appear on your billing detail report.  Seat auditing should be done by computer name and not user name.