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Indiana Gaming Commission

IGC > Gaming Agents > Enforcement > Enforcement Supervisor Enforcement Supervisor

PURPOSE

  • To serve as Enforcement Supervisor of the Enforcement Section ("Section") of the Investigations and Enforcement Division ("Division") of the Indiana Gaming Commission ("Commission"), reporting directly to the Assistant Director of Enforcement. The Enforcement Supervisor is responsible for supervising the activities of the enforcement agents ("agents") assigned to the riverboat.

RESPONSIBILITIES AND DUTIES

  • Work directly under the supervision of the Assistant Director of Enforcement.
  • Ensure strict compliance with all applicable Commission policies, directives, administrative rules and state laws.
  • Obtain thorough knowledge of the internal controls of the assigned riverboat.
  • Supervise and manage agents.
    • Direct gaming enforcement operations on the assigned riverboat.
  • Maintain a close relationship with the Assistant Director of Enforcement, coordinating investigatory and enforcement activities.
    • Monitor, document and report internal control compliance.
    • Review and approve written reports submitted by agents.
  • Maintain daily contact with the agents.
  • Develop and maintain close working relationships with all applicable law enforcement and regulatory agencies.
  • Remain apprised of current and emerging issues at the assigned riverboat.
  • Maintain detailed and current knowledge of gaming enforcement activities.
  • Conduct performance appraisals of agents.
  • Create and maintain work schedule for agents and monitor the incidence of overtime.
  • Serve as liaison with the riverboat management for the acquisition of supplies and equipment approved by the Assistant Director of Enforcement.
  • Assist in recruiting activities as necessary.
  • Obtain working knowledge of riverboat personnel responsibilities and maintain professional working relationships with those individuals.
  • Execute field training for agents.
    • Ensure proper compliance with the Case Management System by all agents.
  • Effectively monitor, evaluate, control and document progress and effectiveness of enforcement activities within the structure of the performance metrics.
  • Oversee the investigation and timely reporting of patron complaints to the Administrative Division.
    • Maintain an optimum level of integrity and professionalism.
    • Understand, monitor and utilize security and surveillance systems at the assigned riverboat..
  • Ensure regular, timely and thorough testing of electronic gaming devices and other gaming equipment at the riverboat.
  • Obtain proficiency in the utilization of the Commission's Electronic Gaming Device System (EGDS).
  • Ensure proper utilization of the Commission's EGDS by the agents.
  • Develop and maintain positive working relationships with federal, state and local law enforcement officers as necessary to conduct investigations and activities effectively.
  • Perform general police duties when required.
  • Perform daily administrative functions.
  • Advise the Assistant Director of Enforcement of all matters impacting the Commission.
  • Answer internal and external inquiries as needed or directed.
  • Answer or initiate official correspondence.
  • Address government and public gatherings as required.
  • Facilitate coordination among all federal, state and local law enforcement entities when necessary.
  • Initiate and investigate internal complaints.
  • Ensure strict compliance with all applicable statutory and regulatory duties imposed upon the agents.
  • Perform other duties as directed.

JOB REQUIREMENTS AND DIFFICULTY OF WORK

  • Bachelor's degree or four years of relevant professional experience. Both education and experience can be substituted on a year for year basis.
  • Ability to conduct investigative interviews effectively.
  • Ability to analyze issues objectively and promptly.
  • Demonstrated supervisory experience and management skills.
  • Thorough knowledge of the application of criminal law.
  • Knowledge of covert and overt investigations.
  • Demonstrated time management skills.
  • Strong administrative and communications skills.
  • Ability to learn and monitor the essential functions of the electronic gaming device tracking system utilized at the assigned riverboat.
  • Ability to develop thorough knowledge of Commission rules, regulations and procedures.
  • Knowledge of intelligence gathering, rules of evidence and court proceedings.
  • Familiarity with application of statutes, administrative rules and policies.
  • Ability to maintain strict confidentiality.
  • Be a United States citizen.
  • Be a resident of the State of Indiana.
  • Be a minimum of 21 years of age.
  • Possess and maintain a valid driver's license.
  • No felony convictions.
  • Successfully pass a background investigation.
  • Successfully pass any written and/or physical test required by the Commission.
  • Successfully pass the Indiana Gaming Agent's Academy.
  • Ability to operate state vehicles in compliance with Commission policy.
  • Ensure strict compliance with applicable marine structural and life safety standards.
  • Adhere to the Commission policy prohibiting Commission employees from gambling or playing any licensed game or gaming device under the jurisdiction of the Commission in the State of Indiana.
  • Successfully pass drug testing as required by the Commission.
  • Comply with the Indiana Office of Technology's Information Security Policies and Minimum Compliance Requirements.

PERSONAL WORK RELATIONSHIPS

  • Work with and coordinate activities with the Administrative Division and the Background and Financial Investigations Section.
  • Maintain positive working relationships with local law enforcement entities in riverboat communities.
  • Work with and facilitate productive relationships with federal, state and local law enforcement agencies.
  • Work with and facilitate productive relationships with applicable regulatory agencies sharing oversight responsibilities of the gaming industry.
  • Work in a professional and courteous manner with all applicants and persons related to the riverboat operations.

PHYSICAL EFFORT AND WORK ENVIRONMENT

  • Job tasks are primarily accomplished in the riverboat environment.
  • Working hours are normally forty- two and one half hours (42.5) per week including meals, but could be extended by the workload and emergency situations.
  • Work is often performed in an accelerated environment and under stressful conditions.
  • Overtime and compensatory time must be approved as directed by the Superintendent of Gaming Agents.