IN.gov - Skip Navigation

Note: This message is displayed if (1) your browser is not standards-compliant or (2) you have you disabled CSS. Read our Policies for more information.

Indiana Department of Insurance

IDOI > Consumers > Indiana Navigators > Indiana Navigator Certification Indiana Navigator Certification

Indiana Navigators are individuals who help Hoosier insurance consumers complete health coverage applications on the federally-facilitated Marketplace (Healthcare.gov) or state-based insurance affordability program applications (such as Medicaid, the Children's Health Insurance Program ("CHIP"), or the Healthy Indiana Plan ("HIP")).

An individual that meets the definition of “navigator” under Indiana Code 27-19-2-12 must become certified as an Indiana Navigator with the Indiana Department of Insurance ("IDOI"). An Indiana Navigator may be associated with an Application Organization ("AO"), but does not have to be in order to be an Indiana Navigator. Once certified as an Indiana Navigator, the Indiana Navigator must follow all reporting requirements with the IDOI and complete the annual renewal process.

Below are the initial application steps to become an Indiana Navigator, the annual renewal steps, as well as reporting requirements for Indiana Navigators.

IDOI Navigator Contact – Navigator@idoi.in.gov

Initial Application Process (5 Steps)

The initial Indiana Navigator application consists of steps 1-5 below. Licensed insurance producers and consultants need to only complete steps 3 and 4 and submit the Designation Form for Licensed Producers and Consultants to IDOI. Each step must be completed before an individual is certified as an Indiana Navigator. Once each step is completed and all application materials are submitted to IDOI, the individual will receive a certification approval email. Indiana Navigator certificates can be obtained by emailing a request to Navigator@idoi.in.gov.

The initial application process is as follows:

  1. Complete online New Application for Indiana Navigator Certification. There is nonrefundable online filing fee of $50 for Indiana residents and $100 for non-Indiana residents, and a processing fee of $14.40. *Licensed insurance producers and consultants are excluded from this requirement and must submit the Designation Form for Licensed Producers and Consultants.*
  2. Complete and submit a criminal background check. Visit the Background Check instructions page for more information. *Licensed insurance producers and consultants are excluded from this requirement.*
  3. Review the Conflict of Interest Policy, then complete and submit the Conflict of Interest Disclosure Form and Privacy and Security Agreement.
  4. Complete precertification training from an IDOI-approved precertification training provider. Visit the Precertification Training and Continuing Education page for more information and a list of approved providers.
  5. Pass certification exam. Follow the Certification Examination Procedure and Guidelines to properly register, schedule, and prepare for the certification examination. *Licensed insurance producers and consultants are excluded from this requirement.*

All forms, criminal background check results, and other application materials can be submitted to IDOI by either: Email: Navigator@idoi.in.gov; Fax: 317-232-5251 ("attn: Navigator Director"); or Mail: Indiana Department of Insurance, c/o Navigator Director, 311 W. Washington Street, Suite 300, Indianapolis, IN 46204

Process for Annual Renewal (3 Steps)

The annual renewal requirements for Indiana Navigators consists of steps 1-3 below. All Indiana Navigators must complete the renewal requirements by no later that the last day of the anniversary month of their original certification date. So, for example, if an individual is certified as an Indiana Navigator on December 17, 2013, that individual must complete all renewal requirements by no later than December 31st of each proceeding year.

The process for annual renewal is as follows:

  1. Complete two (2) hours of navigator continuing education ("CE") from an IDOI-approved navigator CE provider. Visit the Precertification Training and Continuing Education page for more information and a list of approved CE providers.
  2. Complete the online Renewal Application for Indiana Navigator Certification. There is nonrefundable online filing fee of $50 for Indiana residents and $100 for non-Indiana residents, and a processing fee of $14.40. *Licensed insurance producers and consultants are excluded from this requirement and must submit the Designation Form for Licensed Producers and Consultants.* Sixty (60) days prior to the renewal deadline, Indiana Navigators will receive an email notifying them of the requirement to renew. Failure to notify the IDOI of a change in name or contact information constitutes an error on the part of the Indiana Navigator and does not exonerate the Indiana Navigator from the renewal requirements.
  3. Review the Conflict of Interest Policy, then complete and submit the Conflict of Interest Disclosure Form and Privacy and Security Agreement.

All forms and renewal application materials can be submitted to IDOI by either: Email: Navigator@idoi.in.gov; Fax: 317-232-5251 ("attn: Navigator Director"); or Mail: Indiana Department of Insurance, c/o Navigator Director, 311 W. Washington Street, Suite 300, Indianapolis, IN 46204

Reporting Requirements

Indiana Navigators must follow all Indiana Navigator reporting requirements with the Indiana Department of Insurance. Failure to comply with the reporting requirements may result in an enforcement action by the Commissioner of Insurance. Reporting requirements with IDOI include, but are not limited to, the following:

  1. A change in legal name or address must be reported no later than thirty (30) days after the change occurs. A change in personal information (such as name, address, telephone, or email) can be submitted to IDOI in writing on the Service Request Form 
  2. Any of the following actions taken against the Indiana Navigator must be reported no later than thirty (30) days after the final disposition of the matter:
    1. An administrative action against any professional license, certification, or registration the Indiana Navigator holds within any jurisdiction.
    2. A federal or state criminal action within any jurisdiction.
    3. An administrative action or court order requiring payment of state income tax.
    4. An administrative or legal action related to unfair trade practice or fraud in the business of insurance.
    5. Any legal action related to the failure to pay a child support obligation within any jurisdiction.
  3. Any potential or existing changes in "conflict of interest" status in accordance with the Conflict of Interest Policy must be reported no later than thirty (30) days after the change or new conflict of interest occurs.
  4. If a security breach or improper disclosure of a consumer's personal information occurs, the Indiana Navigator must notify both:
    1. The affected consumer as soon as reasonably practical, but no later than ten (10) days following the discovery of the security breach or improper disclosure; and
    2. IDOI as soon as reasonably practical, but no later than five (5) days following discovery of the security breach or improper disclosure; in accordance with the Privacy and Security Agreement.

All forms and reporting requirements can be submitted to IDOI by either: Email: Navigator@idoi.in.gov; Fax: 317-232-5251 ("attn: Navigator Director"); or Mail: Indiana Department of Insurance, c/o Navigator Director, 311 W. Washington Street, Suite 300, Indianapolis, IN 46204