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Indiana Department of Insurance

IDOI > Consumers > Indiana Navigators Indiana Navigators

Find an Indiana Navigator or AO in Your County
Frequently Asked Questions (last updated 10/10/14)

IDOI Navigator Contact – Navigator@idoi.in.gov

IMPORTANT NOTICES - UPDATES TO WEBSITE

  • October 10, 2014 - Updated Initial Application Process and Process for Annual Renewal for Indiana Navigators. Specifically, initial applications now have 6 Steps (not 5). The requirement to submit both a Conflict of Interest Disclosure Form and Privacy & Security Agreement was originally one (1) step, but has been divided into two (2) separate steps to make clear that both documents must be submitted.  Also, renewal applications no longer require that navigators submit a Conflict of Interest Disclosure Form and Privacy & Security Agreement. Navigators are only required to submit the Conflict of Interest Disclosure Form IF they have an actual or potential Conflict of Interest, as defined by the Conflict of Interest Policy. The "Frequently Asked Questions" (above) were also updated to reflect these changes.
  • October 10, 2014 - Updated Initial Application Process and Process for Annual Renewal for Application Organizations. Specifically, initial applications now have 4 Steps (not 2). The requirement to submit both a Conflict of Interest Disclosure Form and Privacy & Security Agreement was originally one (1) step, but has been divided into two (2) separate steps to make clear that both documents must be submitted. In addition, the requirement to submit both the "New Application for AO Registration" and a listing of all AO locations IF AO has more than one (1)  location was originally one (1) step, but has been divided into two (2) separate steps to make clear that both requirements must be completed. Also, renewal applications no longer require that AOs submit a Conflict of Interest Disclosure Form and Privacy & Security Agreement. AOs are only required to submit the Conflict of Interest Disclosure Form IF they have an actual or potential Conflict of Interest, as defined by the Conflict of Interest Policy. The "Frequently Asked Questions" (above) were also updated to reflect these changes.
  • October 10, 2014 - Updated the List of Navigator PE Course Providers Open to Public in the "Requirements for Indiana Navigators; Lists of Training Providers" section below (current page)
  • September 3, 2014 - Updated the two "Process for Annual Renewal" sections below (current page) reflecting changes in AO and navigator processing fees for online renewal applications. There is currently an $8.63 processing fee for navigator renewal applications and a $7.23 processing fee for AO renewal applications, in addition to the $50 application fee for residents and $100 application fee for non-residents. The processing fees are subject to change. The FAQs above (current page) were also updated to reflect these changes.
  • July 17, 2014 - Updated the Service Request Form in the two "Reporting Requirements" sections below (current page)
  • June 18, 2014 - Updates to Precertification Training Criteria and Resources section of website, including the following:
    1. Release of Version 2.0 of Indiana Navigator Training Resource Manual (see "Revision History" in back of Manual for specific updates to Manual)
    2. Release of four updated Indiana Navigator Training Resource Modules (Modules follow the four chapters of the Manual)
    3. Release of Version 2.0 of the Indiana Navigator Subject Matter Content Outline (Outline follows the layout of the Manual)
    4. Release of updated Indiana Navigator Certification Exam Score Report (Score Report outlines topics tested on the Indiana Navigator Certification Exam and number of questions devoted to each topic area. *NOTE: the Certification Exam has also been updated to reflect changes to the laws and regulations that may affect Indiana Navigators.  Such changes have also been noted in the Manual.*)
  • June 5, 2014 - Updates to the two "Initial Application Process" links/subsections below (current page) clarifying that Indiana Navigator and Application Organization initial online application submissions that are still pending/incomplete after 90 days from the submission date will be withdrawn.

Indiana Navigator Certification

Application Organization Registration

Precertification Training and Continuing Education

Verify Certifications

Additional Resources