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IDOI > Consumer Services > Complaint Index Complaint Index

The Complaint Index Ratio Table shows consumer complaints filed with the Department of Insurance. The index is weighted by premiums received from the insurance company.

The Complaint Index Ratio Table provides information including:

  • Health Carriers
  • Life Carriers
  • Annuity Carriers
  • Auto Carriers
  • Homeowner Carriers

The table uses the amount of each company's premium and the number of closed complaints against the insurer during a calendar year to arrive at a complaint index.

  • An index of 0.50 means that the insurer's share of complaints is half as large as its share of business
  • An index of 1.00 means the insurer's share of all complaints received is equal to its share of all the business written in Indiana.
  • An index of 2.00 means that the insurer's share of complaints is twice as large as its share of business written in Indiana

Important factors to keep in mind when looking at the complaint index include:

  • Cost of the insurance
  • Services provided by your agent
  • Company's claims processing services
  • Financial stability of the company

Access the Company Complaint Index