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Indiana Department of Insurance

IDOI > Consumer Services > Information Information

IDOI Departments

Consumer Services Department

Contact at: 317-232-2395
Toll free (in state only) 800-622-4461
For Consumer complaints, use online Consumer Complaint Form
For Provider complaints, use printable Provider Complaint Form
Or at: consumerservices@idoi.in.gov (general questions only)

The Consumer Service Department is responsible for:

  • Analyzing and processing consumer complaints
  • Responding to telephone inquiries from the general public regarding insurance matters
  • Conducting face-to-face meetings with consumers and insurance companies to address problems and trends
  • Assisting the general public and other Department of Insurance departments with research of insurance problems.

Other IDOI Departments

  • Administrative Services - 317-232-3520
  • Agency Services - 317-232-2413
  • Consumer Services - 800-622-4461 or 232-2395
  • Company Compliance Services - 317-233-9607
  • Enforcement Division - 317-234-5888
  • Financial Services - 317-232-2390
  • Legal Services - 317-232-0143
  • Long Term Care - 317-232-2187
  • Medical Malpractice - 317-232-5253
  • Mine Subsidence - 317-232-2387
  • Rate and Form Filings - 317-232-5696
  • State Health Insurance Assistance Program (SHIP) - 800-452-4800
  • Title & Bail Division - 317-234-5153

General Information