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Indiana Department of Environmental Management


Chapter 2: Table of Contents

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Chapter 2 - Section VI: Reporting Emergencies and Submitting Complaints

Whenever you witness an environmental hazard, whether it is a leak, a spill, a fish kill, or any other type of risk or danger to the environment and human health, you should contact IDEM.

When should you report an emergency?

The Emergency Response Section is available 24 hours a day to receive spill reports and provide response assistance. The primary role of the section is to facilitate spill response actions from those who caused the spill to soil and/or water. The section may also request assistance from the U.S. Environmental Protection Agency during air release emergencies. Responders are located in the following four IDEM regional offices:

  • Indianapolis,
  • Gary,
  • Merrillville, and
  • Petersburg.

IDEM's Emergency Response FAQs provide further information. Spills and environmental emergencies should be immediately reported to IDEM at (888) 233-7745.

How do you file a complaint?

You can file a complaint with IDEM three different ways:

  1. Submit a complaint on-line
  2. Call the Complaint Coordinator at (800) 451-6027 ext. 24464
  3. Print, complete, and mail a paper-based Complaint Submission Form (available on the IDEM Forms page).

Complaint process

The Complaint Coordinator is IDEM’s central point of contact for complaints about polluting activities. IDEM's policy is to take the first action in response to a complaint within 30 days of receiving the complaint, and to address each complaint within 90 days. The agency routinely works with other local, state and federal agencies to address environmental concerns.

You do not have to provide any personal information (such as name, phone number) when filing a complaint. Providing personal information enables IDEM to contact you for further information and keep you updated on the progress of the complaint investigation. However, any information you submit to IDEM can become public record and subject to public records laws.

Additional information is available on the IDEM Complaint website.