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Family and Social Services Administration

Family and Social Services Administration

DMHA > Indiana System of Care > Quality Improvement & Evaluation > Youth & Family Satisfaction Youth & Family Satisfaction

The State gathers feedback from youth and families served in a home and community-based service program through feedback solicited by the Youth and Family Satisfaction Surveys. Information monitored by the State is focused not only on youth and family satisfaction with services, but also on the effectiveness of the services delivered and the youth and family's perspective on how closely their treatment experience mirrored the Wraparound principles and philosophy.

Indiana monitors the Youth and Family Satisfaction Surveys (YSS and YSS-F. Brunk, 1999) through a partnership with the Indiana University (IU) School of Social Work and Gina Doyle, LCSW, a contractor who administers the surveys and manages survey data. Outcome information is used to improve data collection and intensive youth and family services. IU tracks response rates and works with DMHA to strategize on how to best reach potential interviewees. Results of YSS data are shared with service providers, advisory committee members, and with other stakeholders. Qualitative (comments from youth and families) and quantitative information are available. Indiana incorporates areas in need of improvement into provider training and education materials, and disseminates findings to the field so that providers can improve quality services.

Survey Tool

The instrument used for the survey is a version of the YSS-F, with 26 questions with a Likert scale of possible responses from (1) Strongly Agree to (5) Strongly Disagree. The questions are grouped into five domains: Appropriateness, Access to Services, Cultural Sensitivity, Participation in Treatment, and Outcomes of Services. Each domain is comprised of several questions that collectively reflect the responder’s perception of that area.