Family and Social Services Administration
Bureau of Quality Improvement (BQIS)
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About BQIS
The Bureau of Quality Improvement Services (BQIS) monitors services to individuals by organizations and providers. BQIS is funded by or funded under the authority of the Division of Disability & Rehabilitative Services (DDRS) and organizations/providers that have entered into a provider agreement under Indiana Code (IC) 12-15-11 to provide Medicaid in-home waiver services.
Contact Information
- mailto:BQIS.Help@fssa.IN.gov
- Toll Free: 1-800-545-7763
- Mailing Address:
Bureau of Quality Improvement Services (BQIS)
402 W. Washington St., Rm. W453, MS46
Indianapolis, IN 46207-7083
Resources
- BQIS Fact Sheets
- BQIS Resource Materials
- Medication Administration
- Notification of Death of Individual Form
- Behavioral Interventions (10/12/2012)
Incident Management
- Incident Reporting Information Page
- Incident Reporting website Changes 8/2/2010
- Human Rights Committee
- BQIS Incident Reporting Policies/Procedures
Risk Management
- Utilizing Risk Management Checklists
- Choking Checklist
- Decubitus Checklist
- Fracture Checklist
- Tube Displacement - Dislodgement Checklist
- Malpositioned Feeding Tube
- Coumadin Management
Complaints
- How To File A Complaint
- BQIS Complaints: Supported Living Services & Supports
- Complaint/Provider Compliance Analysis Jan. 2013
- BQIS Hotline: 1-866-296-8322
Mortality
- Mortality Review and Recommendations (Oct. - Dec. 2012)
- Mortality Review and Recommendations (July - Sept. 2012
- Mortality Review and Recommendations (April - June 2012)
- Mortality Review and Recommendations (Jan. - Mar. 2012)
- BQIS Imminent Danger Policy
- BQIS Mortality Review Committee Policy
Provider Standards
- Title 460 of the Indiana Administrative Code (see Article 6 for the standards regarding Supported Living services and supports)
Quality Communications
- Quality Communication (Oct. - Dec. 2012)
Compliance Evaluation and Review Tool (CERT)
- Process Map
- Staff Census Worksheet
- CERT Guide Version Jan.1,2013
- CERT Findings/Recommendations - Jan. - March 2012
- CERT Findings/Recommendations - Oct - Dec 2011
- CERT Findings/Recommendations - July - Sept 2011
- Non-Direct Ancillary Guide
- Non-Direct Care Answer Sheet
Online Services
Top FAQs I Want To...
- Apply for or check the status of my Medicaid (health coverage), SNAP (food assistance) or TANF (cash assistance) benefits.
- Find a quality child care provider in my local area.
- Learn about home and community-based supports for the elderly.
- Learn about job assistance for people with disabilities.
- Seek help for a mental health issue or a drug, alcohol or gambling addiction.
