Hybrid Information
The Hybrid system allows increased face-to-face contact between elegibility specialists and clients while maintaining the electronic advancements of modernization. Currently, the Hybrid System has been implemented in the following Division of Family Resources regions:
- Region 1, Lake
- Region 2, St. Joseph
- Region 3, Allen
- Region 4, Grant
- Region 6, Vigo
- Region 7, Vanderburgh
- Region 8, Clark
- Region 9, Tippecanoe
- Region 10, Wayne
Click here for a complete county listing. FSSA will continue to add new regions to the Hybrid System until the entire state is covered.
Key elements of the Hybrid System include:
- Enhanced assistance for clients who need additional support
- Personalized locally based system
- Increased availability to local office staff
- Submit applications and have documents scanned at their local DFR office
- Online application access to apply for services via the internet
- Toll Free Regional Change Centers
- Reconfigured local offices to accommodate additional staff, larger reception areas and self-help kiosks
- Two-tiered approval system for greater accountability and faster resolutions
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