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Project NextDOR Update: Moving to INTIME

On September 8, 2020, DOR will kick off the second phase of the four-part Project NextDOR tax modernization project, which will see business customers with sales and withholding tax obligations begin registering for its new e-services portal, the Indiana Taxpayer Information Management Engine (INTIME).

What Happens Sept. 8, 2020?

New Business Customers

When a new business registers with the Secretary of State through INBiz, customers will receive an automated email from DOR with a Letter ID and instructions on how to register for INTIME.

Customers will create a username and password for their new INTIME account, and are encouraged to review the INTIME User Guide to help securely manage, file and pay their business tax obligations for sales and withholding.

Existing Business Customers

Existing customers who currently file business sales and withholding taxes via INtax should begin migrating their accounts to INTIME starting Sept. 8, 2020 to continue managing their tax accounts online securely via the new portal.

Customers will be able to immediately create a username and password for INTIME using a special migration code unique to the specific user and their business access—this code will be displayed in INtax as early as Sept. 8. An INtax to INTIME Migration Quick Start Guide will be available in late August to assist customers with the INTIME logon creation process and account migration.

While INtax will remain accessible from Sept. 8 to Dec. 31, 2020, functionality will be greatly reduced to file and pay only for current filing periods. Existing customers are highly encouraged to make the switch to INTIME as early as possible to begin taking advantage of all the new functionalities the secure, online e-services portal has to offer including:

  • Manage, file and pay tax obligations
  • Easy-to-use, direct messaging with DOR representatives
  • Availability of filing history for the past three calendar years

Practitioners

Practitioners will be able to register with INTIME and import client lists from INtax beginning Sept. 8. A special migration code unique to the specific user and their business access will be provided and an INtax to INTIME Migration Quick Start Guide will be available to assist with the transition process.

After Sept. 8, practitioners will be able to file and pay for existing clients for a limited time, but they will not be able to add new clients within INtax. However, INtax will remain available to support the Indiana filing requirement for the 2020 WH-3 between Jan. 1 and Feb. 28, 2021.

Moving to INTIME as soon as it goes LIVE will allow practitioners to immediately benefit from the many new system features including the flexibility to control access to accounts. To take advantage of these new features, practitioners will need to appoint one designated individual to control access to INTIME for their organization. The appointee will need to create the username and password for access to INTIME, and review the INtax to INTIME Migration Quick Start Guide to be prepared to register beginning Sept. 8.

Project NextDOR

With the support of Governor Holcomb and the Indiana General Assembly, the Department of Revenue (DOR) has embarked on a once-in-a-generation project to modernize our current tax system. DOR was able to launch the first of four rollouts of Project NextDOR’s much-anticipated transformation effort in early September 2019 and expect to launch the second rollout in September 2020. Project NextDOR’s new technology will bring Indiana into the modern era of revenue services and support future best practices. The biggest feature of this rollout is the new online e-services portal—the Indiana Taxpayer Information Management Engine, branded as INTIME—which enables Hoosiers to manage their taxes in one convenient location, 24/7.

Access INTIME

Watch our INTIME video tutorial to help you navigate through this new online self-service portal. At this time, INTIME is only available for Rollout 1 tax types. Rollout 2 tax types will be moved to INTIME on Sept. 8, 2020.

 

Our Timeline for Rollouts

Rollout 2 will launch on Sept. 8, 2020. Click here for more information on Rollout 2 tax types and their definitions.

Project NextDOR Timeline

 

September 3, 2019

  • Aircraft Dealer
  • Aircraft Excise
  • C Corporation
  • Financial Institution
  • Non-Profit
  • Partnership
  • S Corporation
  • Utility Receipts

Rollout 1 e-services functionality
INTIME offers expanded functionality for designated tax types in the first rollout, as noted in the graph above. 

Existing processes will remain in place until each rollout's designated tax types are released. The key features of the new system upon completion include:

  • An enhanced online customer portal, INTIME, to allow Hoosiers to view past payments and returns.
  • Electronic filing of tax returns and payments that are currently submitted via paper.
  • The ability to file amended returns electronically.
  • Validation and transparency of revenue disbursements and reporting to local units of government.

Another new feature is INTIME’s option to submit an electronic Power of Attorney (or ePOA) to streamline the establishment of third-party relationships such as lawyers, accountants and family members.

Power of Attorney (ePOA)
As with any new program, DOR has taken the extra step to take care of customers during this time of transition. DOR has dedicated Customer Service Representatives available to help all customers and tax practitioners with their INTIME questions. Customers are encouraged to call 317-232-0129 and select option “1” for all questions regarding INTIME.

Still not sure what DOR online service you need to use? Check out our Customer Brands Guide for more information on INTIME and other DOR services. 

Electronic Filing (MeF) Functionality
Other designated tax types in the first rollout benefit from electronic filing (MeF) as noted in the graph above.

September 8, 2020*

  • Consumer Use
  • County Admissions
  • County Innkeeper
  • Food and Beverage
  • Heavy Equipment Rental
  • Indianapolis Motor Speedway
  • Motor Vehicle Rental Excise
  • Out-of-State Use
  • Sales
  • Tire Fee
  • Utility Services Use Tax
  • Wireless Prepaid Cards
  • Withholding

*In scope tax types will be confirmed at the beginning of each rollout

September 11, 2021*

  • Controlled Substance
  • Fiduciary
  • Gaming Excise (Charity Gaming)
  • Individual
  • Motor Carrier
  • Pari-Mutuel Admissions
  • Pari-Mutuel Wagering
  • Racino Fees
  • Racino Wagering
  • Riverboat Admissions
  • Riverboat Wagering
  • Sports Betting
  • Supplemental Wagering
  • Type 2 Gaming

*In scope tax types will be confirmed at the beginning of each rollout

July 18, 2022*

  • Alcohol Tax
  • Alternative Fuel User
  • Aviation Fuel
  • Cigarette
  • Diesel Inventory (Fuel Inventory)
  • Employment Agency
  • Firework Public Safety Fee
  • Gasoline Use
  • Motor Fuel
  • Other Tobacco Products
  • Peer to Peer Ride Share
  • Petroleum Severance
  • Rail, Commuter or Electric
  • Special Fuel
  • Terminal Operator
  • Transporter

*In scope tax types will be confirmed at the beginning of each rollout

In addition, DOR has created an INTIME User Guide and video tutorial to walk customers through the process of registering for the INTIME e-services portal while also providing helpful tips to ensure an easy transition into the new system.

ITS - Indiana Tax System

DOR’s new state tax administration system is called Indiana Tax System (ITS).

INTIME

Indiana Taxpayer Information Management Engine (INTIME) is the online service portal that allows customers to file, pay, view and manage taxes in one convenient location.

The Project NextDOR team
The Project NextDOR Team
 
The Project NextDOR FAST team
The Project NextDOR FAST Team

Meet Our Vendor Partner

FAST Enterprises

FAST is currently the leading provider of integrated tax solution systems with successful implementations in over half of the U.S. state tax and revenue agencies.

For more information on FAST, visit www.fastenterprises.com.

 

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