I-File Continues to Satisfy, Electronic Filing Is Still on the Rise
Feb. 8, 2011
It’s time to file your Indiana individual income taxes again, which means it’s time to consider using I-File, the state’s fast, friendly and free online tax-filing program.
I-File usage alone increased 22 percent over last year.
Why? Apparently, I-File users are very happy with the state’s online program. In fact, I-File customer satisfaction surveys of more than 2,700 taxpayers who used I-File in 2010 revealed that:
- 97 percent were satisfied or very satisfied with their I-File experience;
- 97 percent said they would likely or very likely use I-File in the future; and
- 97 percent would recommend I-File to a friend or family member.
And anyone can use I-File if they have filed with Indiana in the past.
Electronic filing in Indiana has also increased by nearly 20 percent in the past four years. For the fourth year in a row, more Hoosiers became electronic filers of their state tax returns. Nearly 86 percent of all state filings were done either through the state’s I-File program or the federal e-File program in 2010.
“Electronic filing is the most efficient and effective way for Hoosiers to file,” said Commissioner John Eckart. “Returns filed electronically are 99 percent accurate, compared with paper returns, of which more than 20 percent have errors. And those errors can result in penalty, interest and possibly an audit.”
It costs the state of Indiana approximately $2.3 million to process about 1 million paper returns, compared with only about $150,000 operationally to process more than 2 million electronic returns.
In short, electronic filing through programs like I-File helps state government to operate more efficiently – and effectively.
Refunds also come quicker when associated with returns that are filed electronically. In fact, refunds last year from electronically filed returns where the taxpayer also was set up for direct deposit arrived in four to seven business days.
“Electronic filing is really a win-win all the way around,” said Eckart.
For more information about I-File, visit www.ifile.in.gov/
To view a video of the state resources that go into filing paper returns, visit www.in.gov/dor/4067.htm
To return to Señora Hinojosa’s tax blog, click here.
If you have any suggestions for this blog, please e-mail those suggestions to Señora Hinojosa at feedback@dor.in.gov
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