/*document.write('<script type="text/javascript" src="http://www.in.gov/ai/rightnow/syndication_widget/arss.js"></script>');
*/function faqload(){
    /*document.getElementById('want').style.display='none';document.getElementById('faq').style.display='none';
 
    var reader2 = RNTFeed.getReader();
    reader2.uri='http://iot.custhelp.com/cgi-bin/iot.cfg/php/enduser/opensearch.php?p_cv=2.146';
    reader2.pagesize = 8;
    reader2.navigation = "off";
    reader2.searchbox = "off";
    reader2.render("faqdivload");
    reader2.search("");
    var timeX = setTimeout("document.getElementById('want').style.display='block'", 500);*/
}
RightNow.Client.Controller.addComponent({
    c: '136,146',
    description: false,
    div_id: "faqdivload",
    navigation: false,
    recommended: false,
    related: false,
    search_box: false,
    truncate_size: 50,
    number_answers: 6,
    instance_id: "skw_0",
    module: "KnowledgeSyndication",
    type: 3
    },
    "http://iot.widget.custhelp.com/ci/ws/get"
);


function hideDiv(pass) {
var divs = document.getElementsByTagName('div');
for(i=0;i<divs.length;i++){
if(divs[i].id.match(pass)){//if they are 'see' divs
if (document.getElementById) // DOM3 = IE5, NS6
divs[i].style.display="none";// show/hide
else
if (document.layers) // Netscape 4
document.layers[divs[i]].display = 'none';
else // IE 4
document.all.hideShow.divs[i].visibility = 'none';
}
}
}
function showDiv(pass) {
var divs = document.getElementsByTagName('div');
for(i=0;i<divs.length;i++){
if(divs[i].id.match(pass)){
if (document.getElementById)
divs[i].style.display="block";
else
if (document.layers) // Netscape 4
document.layers[divs[i]].display = 'block';
else // IE 4
document.all.hideShow.divs[i].visibility = 'block';
}
}
}
 
function answerDisplay(answer){
    for (var i=1; i<120; i++){
        if (i<10){
            var field="answer0" + i;
        }else{
            var field="answer" + i;
        }
        hideDiv(field);
    }
    showDiv(answer);
}
 
function faqload_services(){
    document.getElementById('want').style.display='none';document.getElementById('faq').style.display='none';
 
    var reader2 = RNTFeed.getReader();
    reader2.uri='http://iot.custhelp.com/cgi-bin/iot.cfg/php/enduser/opensearch.php?p_cv=3.204';
    reader2.pagesize = 8;
    reader2.navigation = "off";
    reader2.searchbox = "off";
    reader2.render("faqdivload");
    reader2.search("");
    var timeX = setTimeout("document.getElementById('want').style.display='block'", 500);
}

//v1.7
// Flash Player Version Detection
// Detect Client Browser type
// Copyright 2005-2008 Adobe Systems Incorporated.  All rights reserved.
var isIE  = (navigator.appVersion.indexOf("MSIE") != -1) ? true : false;
var isWin = (navigator.appVersion.toLowerCase().indexOf("win") != -1) ? true : false;
var isOpera = (navigator.userAgent.indexOf("Opera") != -1) ? true : false;
function ControlVersion()
{
 var version;
 var axo;
 var e;
 // NOTE : new ActiveXObject(strFoo) throws an exception if strFoo isn't in the registry
 try {
  // version will be set for 7.X or greater players
  axo = new ActiveXObject("ShockwaveFlash.ShockwaveFlash.7");
  version = axo.GetVariable("$version");
 } catch (e) {
 }
 if (!version)
 {
  try {
   // version will be set for 6.X players only
   axo = new ActiveXObject("ShockwaveFlash.ShockwaveFlash.6");
   
   // installed player is some revision of 6.0
   // GetVariable("$version") crashes for versions 6.0.22 through 6.0.29,
   // so we have to be careful. 
   
   // default to the first public version
   version = "WIN 6,0,21,0";
   // throws if AllowScripAccess does not exist (introduced in 6.0r47)  
   axo.AllowScriptAccess = "always";
   // safe to call for 6.0r47 or greater
   version = axo.GetVariable("$version");
  } catch (e) {
  }
 }
 if (!version)
 {
  try {
   // version will be set for 4.X or 5.X player
   axo = new ActiveXObject("ShockwaveFlash.ShockwaveFlash.3");
   version = axo.GetVariable("$version");
  } catch (e) {
  }
 }
 if (!version)
 {
  try {
   // version will be set for 3.X player
   axo = new ActiveXObject("ShockwaveFlash.ShockwaveFlash.3");
   version = "WIN 3,0,18,0";
  } catch (e) {
  }
 }
 if (!version)
 {
  try {
   // version will be set for 2.X player
   axo = new ActiveXObject("ShockwaveFlash.ShockwaveFlash");
   version = "WIN 2,0,0,11";
  } catch (e) {
   version = -1;
  }
 }
 
 return version;
}
// JavaScript helper required to detect Flash Player PlugIn version information
function GetSwfVer(){
 // NS/Opera version >= 3 check for Flash plugin in plugin array
 var flashVer = -1;
 
 if (navigator.plugins != null && navigator.plugins.length > 0) {
  if (navigator.plugins["Shockwave Flash 2.0"] || navigator.plugins["Shockwave Flash"]) {
   var swVer2 = navigator.plugins["Shockwave Flash 2.0"] ? " 2.0" : "";
   var flashDescription = navigator.plugins["Shockwave Flash" + swVer2].description;
   var descArray = flashDescription.split(" ");
   var tempArrayMajor = descArray[2].split(".");   
   var versionMajor = tempArrayMajor[0];
   var versionMinor = tempArrayMajor[1];
   var versionRevision = descArray[3];
   if (versionRevision == "") {
    versionRevision = descArray[4];
   }
   if (versionRevision[0] == "d") {
    versionRevision = versionRevision.substring(1);
   } else if (versionRevision[0] == "r") {
    versionRevision = versionRevision.substring(1);
    if (versionRevision.indexOf("d") > 0) {
     versionRevision = versionRevision.substring(0, versionRevision.indexOf("d"));
    }
   }
   var flashVer = versionMajor + "." + versionMinor + "." + versionRevision;
  }
 }
 // MSN/WebTV 2.6 supports Flash 4
 else if (navigator.userAgent.toLowerCase().indexOf("webtv/2.6") != -1) flashVer = 4;
 // WebTV 2.5 supports Flash 3
 else if (navigator.userAgent.toLowerCase().indexOf("webtv/2.5") != -1) flashVer = 3;
 // older WebTV supports Flash 2
 else if (navigator.userAgent.toLowerCase().indexOf("webtv") != -1) flashVer = 2;
 else if ( isIE && isWin && !isOpera ) {
  flashVer = ControlVersion();
 } 
 return flashVer;
}
// When called with reqMajorVer, reqMinorVer, reqRevision returns true if that version or greater is available
function DetectFlashVer(reqMajorVer, reqMinorVer, reqRevision)
{
 versionStr = GetSwfVer();
 if (versionStr == -1 ) {
  return false;
 } else if (versionStr != 0) {
  if(isIE && isWin && !isOpera) {
   // Given "WIN 2,0,0,11"
   tempArray         = versionStr.split(" ");  // ["WIN", "2,0,0,11"]
   tempString        = tempArray[1];   // "2,0,0,11"
   versionArray      = tempString.split(","); // ['2', '0', '0', '11']
  } else {
   versionArray      = versionStr.split(".");
  }
  var versionMajor      = versionArray[0];
  var versionMinor      = versionArray[1];
  var versionRevision   = versionArray[2];
         // is the major.revision >= requested major.revision AND the minor version >= requested minor
  if (versionMajor > parseFloat(reqMajorVer)) {
   return true;
  } else if (versionMajor == parseFloat(reqMajorVer)) {
   if (versionMinor > parseFloat(reqMinorVer))
    return true;
   else if (versionMinor == parseFloat(reqMinorVer)) {
    if (versionRevision >= parseFloat(reqRevision))
     return true;
   }
  }
  return false;
 }
}
function AC_AddExtension(src, ext)
{
  if (src.indexOf('?') != -1)
    return src.replace(/\?/, ext+'?'); 
  else
    return src + ext;
}
function AC_Generateobj(objAttrs, params, embedAttrs) 
{ 
  var str = '';
  if (isIE && isWin && !isOpera)
  {
    str += '<object ';
    for (var i in objAttrs)
    {
      str += i + '="' + objAttrs[i] + '" ';
    }
    str += '>';
    for (var i in params)
    {
      str += '<param name="' + i + '" value="' + params[i] + '" /> ';
    }
    str += '</object>';
  }
  else
  {
    str += '<embed ';
    for (var i in embedAttrs)
    {
      str += i + '="' + embedAttrs[i] + '" ';
    }
    str += '> </embed>';
  }
  document.write(str);
}
function AC_FL_RunContent(){
  var ret = 
    AC_GetArgs
    (  arguments, ".swf", "movie", "clsid:d27cdb6e-ae6d-11cf-96b8-444553540000"
     , "application/x-shockwave-flash"
    );
  AC_Generateobj(ret.objAttrs, ret.params, ret.embedAttrs);
}
function AC_SW_RunContent(){
  var ret = 
    AC_GetArgs
    (  arguments, ".dcr", "src", "clsid:166B1BCA-3F9C-11CF-8075-444553540000"
     , null
    );
  AC_Generateobj(ret.objAttrs, ret.params, ret.embedAttrs);
}
function AC_GetArgs(args, ext, srcParamName, classid, mimeType){
  var ret = new Object();
  ret.embedAttrs = new Object();
  ret.params = new Object();
  ret.objAttrs = new Object();
  for (var i=0; i < args.length; i=i+2){
    var currArg = args[i].toLowerCase();    
    switch (currArg){ 
      case "classid":
        break;
      case "pluginspage":
        ret.embedAttrs[args[i]] = args[i+1];
        break;
      case "src":
      case "movie": 
        args[i+1] = AC_AddExtension(args[i+1], ext);
        ret.embedAttrs["src"] = args[i+1];
        ret.params[srcParamName] = args[i+1];
        break;
      case "onafterupdate":
      case "onbeforeupdate":
      case "onblur":
      case "oncellchange":
      case "onclick":
      case "ondblclick":
      case "ondrag":
      case "ondragend":
      case "ondragenter":
      case "ondragleave":
      case "ondragover":
      case "ondrop":
      case "onfinish":
      case "onfocus":
      case "onhelp":
      case "onmousedown":
      case "onmouseup":
      case "onmouseover":
      case "onmousemove":
      case "onmouseout":
      case "onkeypress":
      case "onkeydown":
      case "onkeyup":
      case "onload":
      case "onlosecapture":
      case "onpropertychange":
      case "onreadystatechange":
      case "onrowsdelete":
      case "onrowenter":
      case "onrowexit":
      case "onrowsinserted":
      case "onstart":
      case "onscroll":
      case "onbeforeeditfocus":
      case "onactivate":
      case "onbeforedeactivate":
      case "ondeactivate":
      case "type":
      case "codebase":
      case "id":
        ret.objAttrs[args[i]] = args[i+1];
        break;
      case "width":
      case "height":
      case "align":
      case "vspace": 
      case "hspace":
      case "class":
      case "title":
      case "accesskey":
      case "name":
      case "tabindex":
        ret.embedAttrs[args[i]] = ret.objAttrs[args[i]] = args[i+1];
        break;
      default:
        ret.embedAttrs[args[i]] = ret.params[args[i]] = args[i+1];
    }
  }
  ret.objAttrs["classid"] = classid;
  if (mimeType) ret.embedAttrs["type"] = mimeType;
  return ret;
}