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Indiana Department of Child Services

DCS  > Current Requests For Proposals > DCS Approved Provider Training > Provider Training Provider Training

Confidentiality
Competencies:
• Must meet State, Federal, and DCS contract requirements.
• Must discuss Duty to Warn.  

Resource:  Agency supplied training    
Review Service Standard
Competencies:
• How to access updated service standards
• Agencies must review with each employee
• Focus on timeframes for reports
• Focus on expectations of service  

 Resource: DCS Service Standard (Attachment A) service standards are updated    
Professionalism
Competencies:
• Be able to act professionally
• Understand professionalism when working with other agencies
• Understand professionalism during a CFTM
• Act professionally in all relationships
• Patience
• Integrity
• Dress professionally (Follow agency dress code for home based services.)
• Understand professionalism regarding social media   

 Resources:  Professionalism  
Boundaries/Ethics
Competencies:
• Must be incorporated into supervision
• Social Media must be addressed
• Increase knowledge related to identifying and crossing boundaries with clients
• Increase understanding of common ethical standards when working with clients
• Be able to access discipline code of ethics • The body of moral principles or values governing or distinctive of a particular culture or group: The Social Work Code of Ethics; The Mental Health Counselors Code of Ethics; The Marriage and Family Code of Ethics etc….
• Become aware of Agency Policy on Ethics and how to access it  

Resources: Ethics    
Abuse/Neglect/Hotline Reporting
Competencies:
• Understand specific agency policy on making a report
• Understand IC 31-33-6 (being a mandated reporter); this should be a discussion within the agency
• Review Hotline intake questions and have them accessible
• Understand DCS structured decision making tool  

Resources: Structured Decision Making Tool Intake Guidance Tool    Website for hotline training ( Choose Don't Wait! Make the call. Report Child Abuse and Neglect in Indiana and this will begin the training)
Worker Safety
Competencies:
• Understand the importance of worker safety
• Have a discussion about Agency specific policy on worker safety  

Resources: Worker Safety Personal Safety    
Environmental Awareness
Competencies:
• Be familiar with surroundings in home, school, etc.
• Understand form and discuss agency policies on reporting to FCM
• Understand that reporting to FCM is not the same as making a report to the hotline
• Be familiar with agency policy on addressing concerns in the home  

Resources: Environmental Awareness  
Verbal De-Escalation Techniques
Competencies:
• Understand Verbal De-Escalating Techniques
• Understand the impact body language, tone of voice, and word choice may have when communicating with clients
• Understand Do’s and Don’ts of how to behave in crisis’
• Understand agency policy on physical restraints
• Understand Triggers of aggressive behavior  

Resources: Verbal De-Escalation   
Responding to Suicidal Clients
Competencies:
• Understand developing appropriate safety plans
• Understand the risk factors
• Understand the do’s and don’ts
• Understand agency policy on steps to proceed
• Understand resources including crisis line, suicide hotline and where to locate additional resources
• Understand appropriate ways to respond to the client  

Resources: Responding to Suicidal Clients    
DCS 101:  REQUIRED DCS TRAINING
Competencies:
• Understand State Statutes
• Understand the role of DCS
• Understand DCS language
• Understand stress factors for families
• Understand chain of command within DCS   

 Resources: PowerPoint will be provided
DCS/QSR/CFTM Provider Role: REQUIRED DCS TRAINING
• Understand how to discuss the initial referral
• Understand how to communicate with the Team
• Understand Child and Family Team structure
• Understand what is QSR and provider’s role  

Resources: This is included in the DCS 101 Training

DCS Legal and Testifying: REQUIRED DCS TRAINING
• Understand Communication
• Understand Hearing Types
• Understand Preparing for Testimony
• Understand Direct Testimony
• Understand Cross Examination
• Understand CAPTA Appeal Differences  

This training is provided through a DVD

First Aid
Competencies:
• Understand Universal Precautions
• Understand how to appropriately respond to an injury  

Resources: First Aid Resources    
Safe Sleep
Competencies:
• Understand the risk to the child
• Understand safe sleep standards
• Understand the purpose of the safe sleep
• Understand techniques to soothe crying
• Understand what to look for and how to address safe sleep with families  

Resources: Safe Sleep Saves Lives!
Purchase DVD    
Car Seat Training
Competencies:
• Be able to properly install a car seat
• Understand age appropriate car seats
• Understand the laws and rules regarding car seats
• Understand how to check for expiration dates
• Understand and know how to locate car seats specific to agency  

Resources: Car Seat Training Resources
Vehicle Driving Safety
Competencies:
• Understand appropriate behavior when driving a Ward of the State
• Understand employee may have a BMV check at anytime
• Review DCS policy
• Understand the importance of communicating with supervisor any concerns or speeding tickets, etc.
• Understand appropriate behavior when driving a Ward of the State
• Understand employee may have a BMV check at anytime
• Review DCS policy
• Understand the importance of communicating with supervisor any concerns or speeding tickets, etc.  

Resources: Vehicle Driving Safety

Report Writing
Competencies:
• Understand the purpose of the documentation
• Be able to write appropriate treatment goals and case notes
• Understand the purpose of monthly reports and tracking progress in the case
• Understand Smart Goals
• Understand timeframes for reports (as set in the service standard)
• Understand steps in report writing:
Example: have a goal, what you and the family are doing to reach the goal, how is the family responding, and what is the plan for the next step  

Resources: SMART Goals Monthly Report Guidance Treatment Plan Guidance Progress Note Guidance

 Protective Factors
Competencies:
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Resources: Protective Factors

 Critical Thinking Skills
Competencies:
• Understand how to develop the ability to use evidence skillfully and impartially
• Understand to be self-aware and understand how life experiences, culture, and values impact problem solving
• Understand how to demonstrate the ability to listen carefully and assign weight to other perspectives and ideas when contrary to own self.
• Understand and demonstrate the ability to find unique solutions for complex problems.
• Understand and develop the ability to extract the essentials from a verbal argument, while giving less consideration to the irrelevancies.

Resources: Critical Thinking Skills

 Family Engagement/Rapport Building
Competencies:
• Understand how to engage and build rapport with families
• Understand how to handle transitioning into a new case
• Understand importance of communicating with DCS  

Resources: Family Engagement
 

Domestic Violence
Competencies:
• Understand what is Domestic Violence
• Understand power and control and dynamics of Domestic Violence
• Understand how to work in a home with Domestic Violence
• Be able to recognize Domestic Violence in the home
• Understand agency policy on handling Domestic Violence
• Understand Do’s and don’ts of working with Domestic Violence
• Understand Triggers of Domestic Violence  

Resources: Domestic Violence

Trauma Informed
Competencies:
• Understand: What is trauma? and What does it mean to be trauma informed?
• Understand policies and procedures regarding trauma informed care
• Understand how to recognize Trauma

Resources:Trauma Informed Resources

Cultural/Socioeconomic Diversity Training
Competencies:
• Understand Cultural Sensitive Perspectives
• Understand how to work with different cultures
• Be able to define cultural diversity
• Understand how culture influences behavior
• Understand own prejudices/bias and stereotyping when developing opinions of others.  

Resources: Cultural Diversity    
Mental Health
Competencies:
• Understanding Spectrum types of mental health disorders
• Understand signs/symptoms of potential mental health disorders
• Understand the impact trauma may have on parents with mental health disorders
• Understand the impact of stressful life events and the impact
• Understand the link between mental health disorders and suicide
• Understand models of treatment
• Understand cultural competency in treatment and management of mental health disorders
• Understand the effects of mental health disorders on interpersonal relationships, family dynamics, isolation, social network, parenting skills, endangering behaviors
• Understand recovery from mental disorders  

Resources: Mental Health  
Substance Abuse
Competencies:
• Understand how to recognize signs of substance use
• Understand how to work with clients who have substance abuse issues
• Understand substance abuse treatment and related services
• Understand relapse prevention and how to appropriately support sobriety
• Understand the impact of substance abuse to the family in the home
• Understand the importance of the environment and support persons  

Resources: Substance Abuse

Parent Education
Competencies:
• Understand nutrition and how it impacts the child
• Understand appropriate discipline and re-directing techniques for different stages of development 
• Understand how to assist families with budgeting, time management, and household maintenance   
 
Resources: Parenting Education

Child and Adolescent Development
Competencies:
• Understand developmental stages and benchmarks
• Understand proper nutrition
• Understand resources available to children
• Understand child sexual development (what is natural and healthy)
• Understand importance of education related to the child  

Resources: Child Development Adolescent Development  
5 Steps to Excellence
Competencies:
• Understanding of 3 documents and how they impact client service delivery (Adverse Childhood Experiences: Connecting a Developmental Lens to the Health of Society; Normal Neurodevelopment and Deviations Related to Trauma, Maltreatment and Abuse; and Relational Permanence and Healing Ambiguous Loss Among Youth in Foster Care)  

Resources: 5 Steps to Excellence