Provider Training

• Must meet State, Federal, and DCS contract requirements.
• Must discuss Duty to Warn.  

Resource:  Agency supplied training
Review Service Standard   
• How to access updated service standards
• Agencies must review with each employee
• Focus on timeframes for reports
• Focus on expectations of service  

 Resource: DCS Service Standard (Attachment A) service standards are updated
• Be able to act professionally
• Understand professionalism when working with other agencies 
• Understand professionalism during a CFTM
• Act professionally in all relationships
• Patience
• Integrity
• Dress professionally (Follow agency dress code for home based services.)
• Understand professionalism regarding social media   

 Resources:  Professionalism
• Must be incorporated into supervision
• Social Media must be addressed
• Increase knowledge related to identifying and crossing boundaries with clients
• Increase understanding of common ethical standards when working with clients
• Be able to access discipline code of ethics • The body of moral principles or values governing or distinctive of a particular culture or group: The Social Work Code of Ethics; The Mental Health Counselors Code of Ethics; The Marriage and Family Code of Ethics etc….
• Become aware of Agency Policy on Ethics and how to access it  

Resources: Ethics
Abuse/Neglect/Hotline Reporting
• Understand specific agency policy on making a report
• Understand IC 31-33-6 (being a mandated reporter); this should be a discussion within the agency
• Review Hotline intake questions and have them accessible
• Understand DCS structured decision making tool  

Resources: Structured Decision Making Tool Intake Guidance Tool    Website for hotline training ( Choose Don't Wait! Make the call. Report Child Abuse and Neglect in Indiana and this will begin the training)
Worker Safety
• Understand the importance of worker safety
• Have a discussion about Agency specific policy on worker safety  

Resources: Worker Safety Personal Safety
Environmental Awareness
• Be familiar with surroundings in home, school, etc.
• Understand form and discuss agency policies on reporting to FCM
• Understand that reporting to FCM is not the same as making a report to the hotline
• Be familiar with agency policy on addressing concerns in the home  

Resources: Environmental Awareness
Verbal De-Escalation Techniques
• Understand Verbal De-Escalating Techniques
• Understand the impact body language, tone of voice, and word choice may have when communicating with clients
• Understand Do’s and Don’ts of how to behave in crisis’
• Understand agency policy on physical restraints
• Understand Triggers of aggressive behavior  

Resources: Verbal De-Escalation
Responding to Clients Who are Suicidal
• Understand developing appropriate safety plans
• Understand the risk factors
• Understand the do’s and don’ts
• Understand agency policy on steps to proceed
• Understand resources including crisis line, suicide hotline and where to locate additional resources
• Understand appropriate ways to respond to the client  

Resources: Responding to Clients Who are Suicidal
• Understand State Statutes
• Understand the role of DCS
• Understand DCS language
• Understand stress factors for families
• Understand chain of command within DCS   

 Resources: DCS 101
• Understand how to discuss the initial referral
• Understand how to communicate with the Team
• Understand Child and Family Team structure
• Understand what is QSR and provider’s role  

Resources:  DCS 101

• Understand Communication
• Understand Hearing Types
• Understand Preparing for Testimony
• Understand Direct Testimony
• Understand Cross Examination
• Understand CAPTA Appeal Differences

DCS Legal and Testifying Video

First Aid
• Understand Universal Precautions
• Understand how to appropriately respond to an injury  

Resources: First Aid Resources
Safe Sleep
• Understand the risk to the child
• Understand safe sleep standards
• Understand the purpose of the safe sleep
• Understand techniques to soothe crying
• Understand what to look for and how to address safe sleep with families  

National Institute of Child Health and Human Development
Indiana State Department of Health
Purchase DVD
Car Seat Training
• Be able to properly install a car seat
• Understand age appropriate car seats
• Understand the laws and rules regarding car seats
• Understand how to check for expiration dates
• Understand and know how to locate car seats specific to agency  

Resources: Car Seat Training Resources
Vehicle Driving Safety
• Understand appropriate behavior when driving a Ward of the State
• Understand employee may have a BMV check at anytime
• Review DCS policy
• Understand the importance of communicating with supervisor any concerns or speeding tickets, etc.
• Understand appropriate behavior when driving a Ward of the State
• Understand employee may have a BMV check at anytime
• Review DCS policy
• Understand the importance of communicating with supervisor any concerns or speeding tickets, etc.  

Resources: Vehicle Driving Safety

Report Writing
• Understand the purpose of the documentation
• Be able to write appropriate treatment goals and case notes
• Understand the purpose of monthly reports and tracking progress in the case
• Understand Smart Goals
• Understand timeframes for reports (as set in the service standard)
• Understand steps in report writing:
Example: have a goal, what you and the family are doing to reach the goal, how is the family responding, and what is the plan for the next step  

Resources: SMART Goals Monthly Report Guidance Treatment Plan Guidance Progress Note Guidance

 Protective Factors

The 5 Protective Factors are the foundation of the Strengthening Families Approach. Extensive evidence supports the common sense notion that when these Protective Factors are present and robust in a family, the likelihood of abuse and neglect diminish. Research also shows that these are the factors that create healthy environments for the optimal development of children. The 5 Protective Factors include: Parental Resilience, Knowledge of Parenting and Child Development, Social and Emotional Competence of Children, Social Connections and Concrete Support in Times of Need. 

·       Parental Resilience - No one can eliminate stress from parenting, but building parental resilience can affect how a parent deals with stress. Parental Resilience is the ability to constructively cope with and bounce back from all types of challenges. It is about creatively solving problems, building trusting relationships, maintaining a positive attitude, and seeking help when it is needed.

·       Knowledge of Parenting and Child Development – Having accurate information about raising young children and appropriate expectations for their behavior help parents better understand and care for children. It is important that information is available when parents need it, that is, when it is relevant to their life and their child. Parents whose own families used harsh discipline techniques or parents of children with developmental or behavior problems or special needs require extra support in building this Protective Factor.

·       Social and Emotional Competence of Children – A child’s ability to interact positively with others, to self-regulate, and to effectively communicate his or her emotions has a great impact on the parent-child relationship. Children with challenging behaviors are more likely to be abused, so early identification and working with them helps keep their development on track and keeps them safe. Also, children who have experienced or witness violence need a safe environment that offers opportunities to develop normally.

·       Social Connections – Friends, family members, neighbors, and other members of a community provide emotional support and concrete assistance to parents. Social Connections help parents build networks of support that serve multiple purposes: they can help parents develop and reinforce community norms around childrearing, provide assistance in times of need, and serve as a resource for parenting information or help solving problems. Because isolation is a common risk factor for abuse and neglect, parents who are isolated need support in building positive friendships.

·       Concrete Support in Times of Need – Parents need access to the types of concrete supports and services that can minimize the stress of difficult situations, such as a family in crisis, a condition such as substance abuse, or stress associated with lack of resources. Building this Protective Factor is about helping to ensure the basic needs of a family, such as food, clothing, and shelter, are met and connecting parents and children to services, especially those that have a stigma associated with them, like domestic violence shelter or substance abuse counseling, in times of crisis.

Resources: Protective Factors

 Critical Thinking Skills
• Understand how to develop the ability to use evidence skillfully and impartially
• Understand to be self-aware and understand how life experiences, culture, and values impact problem solving
• Understand how to demonstrate the ability to listen carefully and assign weight to other perspectives and ideas when contrary to own self.
• Understand and demonstrate the ability to find unique solutions for complex problems.
• Understand and develop the ability to extract the essentials from a verbal argument, while giving less consideration to the irrelevancies.

Resources: Critical Thinking Skills

 Family Engagement/Rapport Building
• Understand how to engage and build rapport with families
• Understand how to handle transitioning into a new case
• Understand importance of communicating with DCS  

Resources: Agency Supplied Training

Domestic Violence
• Understand what is Domestic Violence
• Understand power and control and dynamics of Domestic Violence
• Understand how to work in a home with Domestic Violence
• Be able to recognize Domestic Violence in the home
• Understand agency policy on handling Domestic Violence
• Understand Do’s and don’ts of working with Domestic Violence
• Understand Triggers of Domestic Violence

Resources: Domestic Violence

Trauma Informed
• Understand: What is trauma? and What does it mean to be trauma informed?
• Understand policies and procedures regarding trauma informed care
• Understand how to recognize Trauma

Resources: Agency Supplied Training

Cultural/Socioeconomic Diversity Training
• Understand Cultural Sensitive Perspectives
• Understand how to work with different cultures
• Be able to define cultural diversity
• Understand how culture influences behavior
• Understand own prejudices/bias and stereotyping when developing opinions of others.  


Cultural Diversity 


Mental Health
• Understanding Spectrum types of mental health disorders
• Understand signs/symptoms of potential mental health disorders
• Understand the impact trauma may have on parents with mental health disorders
• Understand the impact of stressful life events and the impact
• Understand the link between mental health disorders and suicide
• Understand models of treatment
• Understand cultural competency in treatment and management of mental health disorders
• Understand the effects of mental health disorders on interpersonal relationships, family dynamics, isolation, social network, parenting skills, endangering behaviors
• Understand recovery from mental disorders  

Resources: Mental Health  
Substance Abuse
• Understand how to recognize signs of substance use
• Understand how to work with clients who have substance abuse issues
• Understand substance abuse treatment and related services
• Understand relapse prevention and how to appropriately support sobriety
• Understand the impact of substance abuse to the family in the home
• Understand the importance of the environment and support persons  

Resources: Substance Abuse

Parent Education
• Understand nutrition and how it impacts the child
• Understand appropriate discipline and re-directing techniques for different stages of development 
• Understand how to assist families with budgeting, time management, and household maintenance   
Resources: Parenting Education

Child and Adolescent Development
• Understand developmental stages and benchmarks
• Understand proper nutrition
• Understand resources available to children
• Understand child sexual development (what is natural and healthy)
• Understand importance of education related to the child  

Resources: Child Development Adolescent Development
5 Steps to Excellence
• Understanding of 3 documents and how they impact client service delivery (Adverse Childhood Experiences: Connecting a Developmental Lens to the Health of Society; Normal Neurodevelopment and Deviations Related to Trauma, Maltreatment and Abuse; and Relational Permanence and Healing Ambiguous Loss Among Youth in Foster Care)  

Resources: 5 Steps to Excellence