Most payments posted to child support cases are disbursed electronically, either by direct deposit or by using the Indiana Visa® Debit Card. Electronic payments can be viewed online and are convenient, efficient, and safer than paper checks. Electronic payments eliminate the possibility of a check being lost, damaged, or stolen. A custodial party may choose which method of electronic payment is preferred. The selected method will be the same for all of that custodial party's child support cases as long as the payments are posted by the Indiana State Central Collection Unit (INSCCU) or by Allen, Marion, or Vanderburgh County Clerks offices.
WHAT ARE MY CHOICES?
Child Support payments are deposited into a custodial party's personal checking or savings account. If a custodial party chooses direct deposit, he/she must complete and return the Direct Deposit Authorization Form, State Form 51519, with all necessary documentation to the Indiana State Central Collection Unit (INSCCU). After an initial 10 day waiting period to allow for verification of the banking information, any child support payments received will begin to be deposited into the designated account. Custodial parties who have questions about direct deposit or have made changes to their designated account should contact the Kidsline at (800) 840-8757 or (317) 233-5437.
Indiana Visa® Debit EPPICard
The Indiana Visa® Debit Card is designed for safety and convenience. The debit card account is a good choice if a custodial party wishes to keep support payments separate from a personal bank account or if a custodial party does not have a personal bank account. The debit card service also allows a custodial party to enroll for automated phone or email notification of deposits to the debit card account. Custodial parties with questions about the Indiana Visa® Debit Card or for more information, please call the Debit Card customer service line at (888) 393-5866 or click: Indiana Visa® Debit Card.
How to use Your Indiana Visa® Debit Card
To Make Purchases:
Present your card when paying for an item.
- The cashier will ask for your signature or for you to enter your PIN.
- If you swipe your card, follow the prompts on the screen.
- The purchase price will be deducted from your account.
- There are no charges for merchant transactions, and you can request cash back with your purchase.
You may be required to have your debit card balance verified before making purchases at certain retail establishments (such as gas stations). These establishments are ensuring purchasers have adequate funds on their debit cards to cover desired purchases. This might prevent you from using the pay-at-the-pump feature, but you will still be able to use your card to purchase gasoline at these establishments by simply taking your card to the cashier for verification.
You may view your account balance and transaction history online. You can also call the Customer Service line at (888) 393-5866 toll-free 7 days a week, 24 hours a day. Each month you are allowed to make 2 free calls PLUS 1 additional call per deposit to the customer service Integrated Voice Response to check your balances, hear your transaction history, or to discuss your account information with an operator. After the free calls, your account is charged $0.40 for each additional call made during the calendar month.